Frequently Asked Questions Page
Get quick answers to some of the most common customer questions. If your question is not answered here, please do not hesitate to send an email of your inquiry to firstname.lastname@example.org
What type of business is Pure Skin?
We are a Black Woman Owned, natural, handcrafted skin and hair care line that specializes in plant based and cruelty-free, vegan and vegetarian products. We also craft healthy products for everyday living.
Does Pure Skin have a free reward program?
Absolutely! Click the 'Beauty Bonus' tab on the bottom right hand corner of any page to see all the ways that you can earn free products and discounts. Once you created an account, you will see your personalized Beauty Bonus Rewards and balance.
How can I quickly access past purchases and order history?
Click here to create an account. It is free and you will be able to see past purchases, access short cuts to your favorite products, checkout faster, and view your Beauty Bonus Reward points.
What is the expected time for my order?
Once your order is placed, we will begin handcrafting your products withing 3 to 5 days.Orders are typically received within 7 business days after payment. Order size may vary the time frame and we will openly communicate any expected delays that we may foresee.
How can I sign up for text notifications about special events and limited time exclusives?
Click here to sign up for SMS messages. We will let you know when there are special events, limited time offers, and new product launches. You will always have the option to OPT out of SMS messages at anytime.
Are you on social media?
What are your Standards for Customer and Employee Health and Safety?
We have strict standards in place to ensure the safety of our Pure Skin Family (our customers and staff). All information can be found here.
What are the accepted payment options?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal. More payment options are being added periodically. If you don't see a preferred way of payment, please send a message to email@example.com and we will work on adding it to our website.